Have Fun Growing With Jesus

 

Last Updated: 29 August 2026

 

At Have Fun Growing With Jesus, we take great care in preparing and sending your order. We want your shopping experience to be as smooth as possible, from the moment you place your order through to its arrival at your door.

 

This Shipping & Delivery Policy explains our order processing times, shipping options, delivery estimates, tracking, international shipping and what to do if there is an issue with your delivery.

 

This policy should be read together with our Terms & Conditions, Returns & Refunds Policy and Privacy Policy.

 

​

Order Processing

 

Orders are generally prepared and dispatched within 2–3 business days after your order and payment have been successfully received.

 

Business days are Monday to Friday and exclude Queensland and Australian public holidays, where applicable.

 

Orders placed on weekends or public holidays will begin processing on the next applicable business day.

 

During particularly busy periods, product launches, sales, promotional events, Christmas and other peak periods, processing times may be longer than usual.

 

If there is a significant unexpected delay in processing your order, we will endeavour to contact you using the contact details provided with your order.

 

Please note that order processing time is separate from shipping and delivery time.

 

​

Shipping Within Australia

 

We use Australia Post for Australian deliveries unless otherwise stated during checkout or communicated to you.

 

Depending on availability and the delivery address, customers may be offered shipping options including:

​

Standard Shipping

Estimated delivery is generally 2–6 business days after dispatch, depending on the destination and Australia Post's delivery network.

​

Express Shipping

Estimated delivery is generally 1–3 business days after dispatch, depending on the destination, applicable service area and Australia Post's delivery network.

These timeframes are estimates only and are not guaranteed by Have Fun Growing With Jesus.

 

Actual delivery times may vary depending on your location, postal service conditions, peak periods, weather events, transport disruptions and other circumstances outside our reasonable control.

 

Regional, rural and remote locations may require additional delivery time.

 

 

Shipping Charges

 

Applicable shipping charges will be displayed during checkout before you complete your purchase.

 

Shipping charges may vary depending on factors such as:

​

• Delivery destination;

• Selected shipping service;

• Parcel size and weight;

• Products ordered; and

• Available shipping options.

 

Where a free-shipping promotion is offered, any applicable conditions or minimum purchase requirements will be stated with the promotion.

 

 

Order Tracking

 

Where tracking is available for your selected shipping service, tracking information will be provided after your order has been dispatched.

 

Please allow reasonable time after receiving your dispatch notification for tracking information to become active within the carrier's system.

 

Once your parcel has been lodged with the carrier, tracking information provided by the carrier will generally contain the most current information regarding the progress of your delivery.

 

 

Delivery Addresses

 

Customers are responsible for providing a complete and accurate delivery address when placing an order.

​

Please carefully check your:

​

• Recipient name;

• Street address;

• Unit or apartment number;

• Suburb;

• State or territory;

• Postcode; and

• Country, for international orders.

 

If you discover an error in your delivery information, please contact us as soon as possible.

 

We will make reasonable efforts to assist where an order has not yet been dispatched; however, we cannot guarantee that an address can be changed after an order has been submitted or processed.

 

Once an order has been dispatched, we may be unable to redirect or change the delivery address.

 

Additional postage or delivery charges arising from an incorrect or incomplete address supplied by the customer may be payable by the customer, to the extent permitted by law.

 

 

Authority to Leave and Safe Delivery

 

Depending on the shipping service, destination and carrier arrangements, a parcel may be left at the delivery address where the carrier considers it safe and appropriate to do so, or it may be taken to a collection location.

 

Delivery procedures are determined by the relevant carrier and may vary according to the service selected and delivery location.

 

Customers should follow the tracking information and delivery instructions provided by the carrier.

 

Where available, customers may be able to manage certain delivery preferences directly through the carrier.

 

 

Delivery Delays

 

We do our best to prepare and dispatch orders promptly; however, delivery timeframes provided by postal and courier services are estimates and delays can occasionally occur.

Delays may result from circumstances including:

​

• Peak postal periods;

• Christmas and holiday demand;

• Severe weather;

• Natural disasters;

• Transport disruptions;

• Carrier network delays;

• Customs or border processing;

• Industrial action;

• Incorrect or incomplete delivery information; or

• Other circumstances outside our reasonable control.

 

We are not responsible for delays caused solely by a third-party carrier or circumstances outside our reasonable control, subject always to any rights you may have under applicable Australian law.

​

If your parcel is significantly delayed, please contact us and we will endeavour to assist you with the available tracking and delivery information.

 

​

International Shipping

​

Have Fun Growing With Jesus offers international shipping to selected destinations, subject to available shipping services and any applicable restrictions.

 

International shipping availability and charges may vary depending on:

​

• Destination country;

• Parcel weight and dimensions;

• Products ordered;

• Available postal or courier services; and

• Applicable international shipping requirements.

 

Available international shipping options and charges will generally be calculated or displayed during checkout.

 

International delivery times vary considerably depending on the destination and shipping service selected.

 

Any delivery estimate provided for an international order is an estimate only and does not include delays that may occur through customs, border processing or local postal and delivery networks.

​

 

Customs, Duties, Taxes and Import Charges

 

International orders may be subject to customs duties, import taxes, tariffs, processing fees, brokerage fees or other charges imposed by the destination country or relevant authorities.

 

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge paid to Have Fun Growing With Jesus.

 

Where applicable, the recipient is responsible for paying customs duties, import taxes and other charges imposed by the destination country.

 

Customs requirements vary between countries and may change from time to time. Customers are responsible for checking any applicable import requirements, restrictions, duties and taxes before placing an international order.

 

We cannot control or predict customs processing times or charges imposed by overseas authorities.

 

 

International Delivery Information

 

Customers placing international orders are responsible for providing complete and accurate delivery information in a format accepted by the destination country's postal system.

 

International parcels may pass through customs and other government authorities before delivery.

 

Customs authorities may require additional information from the recipient before releasing a parcel.

 

Failure to provide information requested by customs or the relevant delivery service may result in delay, return or other delivery complications.

 

 

Returned-to-Sender Parcels

 

A parcel may be returned to us for reasons including:

​

• An incorrect or incomplete address;

• Failure to collect the parcel;

• The recipient being unavailable;

• Delivery being refused;

• Customs requirements not being completed; or

• Other circumstances preventing successful delivery.

​​

If a parcel is returned to us, please contact us so that we can review the circumstances and available options.

 

Where a parcel is returned because of incorrect information supplied by the customer, failure to collect the parcel or another circumstance attributable to the recipient, additional shipping charges may apply if the parcel is to be sent again.

 

Nothing in this section limits any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.

 

 

Lost or Missing Parcels

 

If tracking indicates that your parcel is significantly delayed or you believe it may be lost, please first review the carrier's tracking information and check:

• Around the delivery location;

• With other members of your household;

• With neighbours, where appropriate;

• Your building reception or parcel collection area, where applicable; and

• Any collection notification provided by the carrier.

 

If you are still unable to locate your parcel, please contact us with your order number and delivery details.

 

We will endeavour to assist you in investigating the delivery with the relevant carrier.

​

 

Parcels Marked as Delivered

 

If tracking shows that a parcel has been delivered but you cannot locate it, please check the delivery location carefully and review any delivery information or photographs provided by the carrier.

 

You may also wish to check with other household members, neighbours, reception areas or other appropriate locations where the parcel may have been accepted or left.

 

If the parcel still cannot be located, please contact us promptly so that we can assist with the available information and, where appropriate, raise an enquiry with the carrier.

 

 

Damaged Parcels or Products

 

We take care when preparing and packaging orders for delivery.

 

If your parcel or product arrives damaged, please contact us as soon as reasonably possible and provide:

​

• Your order number;

• A description of the issue;

• Clear photographs of the damaged product;

• Photographs of the parcel and packaging; and

• Any other information reasonably required to assess the issue.

 

Please retain the product and original packaging while the matter is being reviewed, as these may be required for assessment or a carrier enquiry.

 

Your rights in relation to faulty, damaged or otherwise non-compliant products are governed by our Returns & Refunds Policy and any rights available to you under the Australian Consumer Law.

 

 

Returns and Refunds

 

Shipping and delivery matters relating to returns, faulty products, refunds and other remedies are addressed in our Returns & Refunds Policy. Please review that policy before returning any product.

 

Our policies do not exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

 

 

Changes to This Shipping & Delivery Policy

 

We may update this Shipping & Delivery Policy from time to time to reflect changes to our shipping services, carriers, delivery options, business practices or applicable legal requirements.

 

The current version will be published on our website and the Last Updated date at the beginning of this policy will be updated accordingly.

 

 

Contact Us

 

If you have any questions about shipping or delivery, or require assistance with an order, please contact:

 

Have Fun Growing With Jesus

 

Please use the contact details or Contact Us form available on our website.

 

When contacting us about an existing order, please include your order number so that we can assist you as efficiently as possible.

 

We appreciate every order placed with Have Fun Growing With Jesus and take great care in preparing your purchase for its journey to you.